Privacy Policy

1. Introduction & Consent

Four Seasons Hosting, LLC, an Ohio limited liability company (“Four Seasons Hosting,” “we,” “us,” or “our”), operates the website located at https://fourseasonshosting.com/ and provides web hosting, game server, VPS, and related services. This Privacy Policy describes the types of information we collect and record, and how we use, disclose, and safeguard that information.

By using our website and services, you consent to this Privacy Policy and agree to its terms. If you have additional questions or require more information about this Privacy Policy, do not hesitate to contact us.

2. Information We Collect

The personal information you are asked to provide, and the reasons why you are asked to provide it, will be made clear to you at the point we ask for it. The categories of information we collect include:

Account Information

When you register for an account or place an order through our client portal (client.fourseasonshosting.com), we may collect your name, company name, billing address, email address, and telephone number. This information is managed within our billing system, WHMCS.

Billing & Payment Information

When you purchase a service, payment card and transaction details are collected and processed by our payment processors, Stripe and PayPal. We do not store full payment card numbers on our systems; card data is handled directly by these processors under their own security standards.

Communications

If you contact us directly — for example through a support ticket or by email — we may receive additional information about you, such as your name, email address, phone number, the contents of your message and any attachments, and any other information you choose to provide.

Technical & Log Data

Like all hosting providers, Four Seasons Hosting follows a standard procedure of using log files as part of hosting analytics. Log data includes internet protocol (IP) addresses, browser type, Internet Service Provider (ISP), date and time stamps, referring/exit pages, and possibly the number of clicks. This information is used for analyzing trends, administering the site, tracking movement on the website, and gathering aggregate demographic information, and is not generally linked to personally identifiable information.

Control Panel & Service Logging

When you use hosted services and control panels provided through your account, our systems may log activity such as logins, actions performed, and service events. This logging is used to operate, secure, and troubleshoot the services you use.

3. How We Use Your Information

We use the information we collect in various ways, including to:

• Provide, operate, and maintain our website and services;
• Improve, personalize, and expand our website and services;
• Understand and analyze how you use our website and services;
• Develop new products, services, features, and functionality;
• Process transactions and manage billing, renewals, and your account;
• Communicate with you, either directly or through one of our partners, including for customer service, to provide updates and other information relating to the services, and for marketing and promotional purposes;
• Send you emails, including transactional and service notices; and
• Detect, investigate, and prevent fraud and abuse.

4. Data Security

We implement reasonable administrative, technical, and organizational measures designed to protect the personal information we hold against loss, misuse, and unauthorized access, disclosure, alteration, or destruction. Payment card data is handled by our payment processors (Stripe and PayPal) under their respective security standards rather than stored on our systems.

No method of transmission over the internet or method of electronic storage is completely secure, however, and we cannot guarantee absolute security. You are responsible for keeping your account credentials confidential and for maintaining your own backups of critical data.

5. How We Share Information

We do not sell your personal information. We share information only as necessary to operate our business and provide our services, including with the following service providers (sub-processors), each acting under its own privacy and security obligations:

• Stripe — payment processing and fraud prevention for card transactions;
• PayPal — payment processing for transactions made via PayPal;
• WHMCS — our client portal and billing platform, which stores account and order information;
• Cloudflare — content delivery, DNS, and network security services that route and protect traffic to our website and services.

We may also disclose information where required to comply with a legal obligation, enforce our agreements, protect the rights, property, or safety of Four Seasons Hosting, our customers, or others, or in connection with a merger, acquisition, or sale of assets.

6. Data Retention

We retain personal information for as long as your account is active and as needed to provide you with our services. After that, we retain information as necessary to comply with our legal obligations, resolve disputes, prevent fraud and abuse, and enforce our agreements. Billing and transaction records may be retained for longer periods where required by tax, accounting, or other legal requirements.

When information is no longer required for these purposes, we take reasonable steps to delete or anonymize it.

7. Cookies & Tracking

Like most websites, Four Seasons Hosting uses cookies. Cookies are used to store information including visitors’ preferences and the pages on the website that a visitor accessed or visited. This information is used to optimize the user experience by customizing our web page content based on visitors’ browser type and other information.

You can choose to disable cookies through your individual browser settings. To learn more about managing cookies in your specific browser, please consult that browser’s help resources. Disabling cookies may affect the functionality of certain parts of the website.

8. Children’s Privacy

Protecting children online is a priority. We encourage parents and guardians to observe, participate in, monitor, and guide their children’s online activity.

Four Seasons Hosting does not knowingly collect any personally identifiable information from children under the age of 13, in accordance with the Children’s Online Privacy Protection Act (COPPA). If you believe that your child has provided this kind of information on our website, please contact us immediately and we will use our best efforts to promptly remove such information from our records.

9. CCPA Privacy Rights (California)

Under the California Consumer Privacy Act (CCPA), among other rights, California consumers have the right to:

• Request that a business that collects a consumer’s personal data disclose the categories and specific pieces of personal data that the business has collected about the consumer;
• Request that a business delete any personal data about the consumer that the business has collected; and
• Request that a business that sells a consumer’s personal data not sell the consumer’s personal data.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us.

10. GDPR Data Protection Rights

We want to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:

• The right to access — You have the right to request copies of your personal data. We may charge a small fee for this service.
• The right to rectification — You have the right to request that we correct any information you believe is inaccurate, and to complete information you believe is incomplete.
• The right to erasure — You have the right to request that we erase your personal data, under certain conditions.
• The right to restrict processing — You have the right to request that we restrict the processing of your personal data, under certain conditions.
• The right to object to processing — You have the right to object to our processing of your personal data, under certain conditions.
• The right to data portability — You have the right to request that we transfer the data we have collected to another organization, or directly to you, under certain conditions.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us.

11. Your Rights & How to Exercise Them

Regardless of where you live, you may contact us to ask about the personal information we hold about you, to request corrections, or to request deletion, and we will respond consistent with applicable law and the rights described in this Policy.

To exercise any of your rights, contact us at support@fourseasonshosting.com. We may need to verify your identity before acting on your request in order to protect your account and information.

12. International Data Transfers

Four Seasons Hosting is based in the United States, and the information we collect is processed and stored in the United States and in the locations where our service providers (such as Stripe, PayPal, WHMCS, and Cloudflare) operate. If you access our services from outside the United States, you understand that your information may be transferred to, stored in, and processed in the United States and other countries where data protection laws may differ from those in your jurisdiction.

Where required by law, we rely on appropriate safeguards for such transfers.

13. Account Deletion

You may request deletion of your account and associated personal information at any time by contacting us at support@fourseasonshosting.com or through your client portal at client.fourseasonshosting.com. Upon a verified request, we will delete or anonymize your personal information, except where we are required or permitted to retain it — for example, to comply with legal obligations, maintain billing and tax records, resolve disputes, or prevent fraud and abuse.

Deletion of your account may result in the loss of hosted data and cannot be undone; please ensure you have your own backups before requesting deletion.

14. Data Breach Notification

In the event of a data breach that affects your personal information, we will take reasonable steps to investigate and mitigate the incident. Where required by applicable law, we will notify affected individuals and the relevant authorities within the timeframes required, and will provide information about the nature of the breach and the steps we are taking in response.

15. Third-Party Privacy Policies

This Privacy Policy does not apply to other websites or services that may be linked from our website, or to third-party services you may run or access through our hosting. We encourage you to consult the respective privacy policies of those third parties for more detailed information, including their practices and instructions on how to opt out of certain options.

The privacy practices of our payment processors and infrastructure providers — including Stripe, PayPal, WHMCS, and Cloudflare — are governed by their own privacy policies, which we encourage you to review.

16. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the “Last updated” date at the top of this page. Material changes may be communicated through the website or by email to the address associated with your account. Your continued use of our website and services after changes take effect constitutes acceptance of the revised Policy.

17. Contact Us

If you have any questions about this Privacy Policy, or if you would like to exercise any of your privacy rights, please contact us at support@fourseasonshosting.com.